Frequently Asked Questions

General Questions

What is Sukoon CrystalSolutions?

Sukoon CrystalSolutions is a spiritual wellness brand that creates authentic gemstone bracelets, Rudraksha malas, and personalized crystal products designed to bring positive energy, balance, and harmony to your life.

What does "Sukoon" mean?

"Sukoon" is an Urdu/Hindi word that translates to "deep peace," "tranquility," or "serenity." This represents our mission to help you find inner peace through our crystal products.

Are your gemstones authentic?

Yes, we use 100% genuine, natural gemstones in all our products. Each stone is carefully selected for its quality and energetic properties.

Product Questions

How do I choose the right crystal for my needs?

You can browse our collections based on your intentions (love, prosperity, protection, etc.), or schedule a personal consultation with our founder for guided selection based on your birth chart and specific requirements.

Can I get a custom bracelet made?

Absolutely! We specialize in custom bracelets tailored to your specific energy needs. You can choose the stones, arrangement, and intention behind your piece.

How should I cleanse my crystals?

We recommend cleansing your crystals regularly using moonlight, smudging with sage, placing on a selenite plate, or using sound vibrations. Each product comes with specific care instructions.

How long do the crystals' energies last?

With proper care and regular cleanings crystals can maintain their energy for 1 year or more. Many people find their connection with a Crystal deepens overtime.

Ordering & Payment

What payment methods do you accept?

We accept all major credit/debit cards, UPI payments, net banking, and various digital wallets. All payments are processed through secure encrypted gateways.

How do I schedule a consultation with the founder?

You can reach out to our founder directly for a one-on-one conversation. Connect on WhatsApp at +91 90122 57555 or call at +91 99270 11338. We’d love to personally guide you and answer all your queries.

Do you offer international shipping?

Yes, we ship worldwide. International shipping times and costs vary by destination.

Can I modify or cancel my order?

You can modify or cancel your order within 12 hours of placement by emailing us. After this window, especially for custom orders, changes may not be possible as we begin crafting your piece.

Shipping & Delivery

How long does shipping take?

Standard products ship within 2-3 business days. Domestic delivery takes 5-7 business days, while international shipping takes 10-20 business days depending on the destination.

Do you provide tracking information?

Yes, once your order ships, you'll receive an email with tracking information so you can follow your package's journey.

What if my package is lost or damaged?

Please contact us immediately at sukoon.crystalsolutions@gmail.com with your order number. We will work with the shipping carrier to resolve the issue.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for standard, unused products in original condition. Custom pieces and sale items are final sale.

How do I initiate a return?

Email us at sukoon.crystalsolutions@gmail.com with your order number and reason for return. We'll guide you through the process.

How long do refunds take to process?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time to appear in your account depends on your financial institution.

Spiritual Guidance

How often should I wear my crystal bracelet?

You can wear your bracelet daily or as needed. Listen to your intuition—some people prefer to wear them during meditation or specific activities while others wear them constantly.

Can I combine multiple crystals?

Yes, many crystals work well together. Our custom bracelets often combine complementary stones to address multiple intentions simultaneously.

How long until I feel the crystals' effects?

This varies by individual. Some people feel immediate shifts, while others notice subtle changes over days or weeks. Regular wear and intention-setting enhance the experience.

Contact Information

How can I contact customer service?

You can reach us at sukoon.crystalsolutions@gmail.com. We typically respond within 24-48 hours.

Do you have a physical store?

We currently operate online only, which allows us to serve customers worldwide and maintain affordable prices.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for retailers and bulk orders for special events. Please email us for more information.