Privacy Policy

Last Updated: September 2025

1. Introduction

Welcome to Sukoon CrystalSolutions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or schedule a consultation with us.

By using our website and services, you consent to the practices described in this Privacy Policy. Please read this document carefully to understand how we handle your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you make a purchase or schedule a consultation through our site, we collect certain information from you, including:

  • Name
  • Email address
  • Shipping address
  • Payment information (processed securely through encrypted payment gateways)
  • Phone number (if provided for consultation purposes)
  • Birth details (for zodiac bracelets and personalized consultations)

Website Usage Information

We automatically collect certain information about your device when you visit our website, including:

  • IP address
  • Browser type
  • Pages visited and time spent on our site
  • Products viewed or added to cart

Consultation Information

For personalized consultations with our founder, we may collect additional information about your spiritual goals, challenges, and preferences to provide tailored crystal recommendations.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process your orders and send you order confirmations
  • Create personalized crystal bracelets based on your needs
  • Schedule and conduct spiritual consultations
  • Communicate with you about products, services, and spiritual guidance
  • Provide customer support and respond to your inquiries
  • Improve and optimize our website and your shopping experience
  • Send relevant information about crystal healing and spiritual practices (with your consent)

4. Information Protection & Confidentiality

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive information, including payment details, is encrypted using secure technology.

Confidentiality of Spiritual Information

We understand the sensitive nature of the spiritual information shared during consultations. We treat all personal and spiritual information with the utmost confidentiality and respect.

Your birth details, personal challenges, and spiritual goals are used solely for the purpose of creating personalized crystal recommendations and are never shared with third parties without your explicit consent, except as required by law.

Limited Service Providers Access

We work with trusted service providers who assist us in operating our website and conducting our business. These providers have access to only the information necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request that we correct or update your personal information
  • Request that we delete your personal information
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us at sukoon.crystalsolutions@gmail.com.

6. Data Retention

We will maintain your information for as long as necessary to provide you with our services and for legitimate business purposes. Consultation notes and spiritual information are kept confidential and are retained only with your permission for future reference.

You may request deletion of your personal information at any time, except where we need to retain information to comply with legal obligations or resolve disputes.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sukoon.crystalsolutions@gmail.com.

We will respond to all legitimate requests within a reasonable timeframe and are committed to resolving any concerns about your privacy and our collection of your personal information.